Terms of Use
IF YOU ARE IN A MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM.
View additional crisis resources: www.psynoptic.com/emergency-resources
Last Updated: April 2026.
Please read these Terms of Use carefully. They govern your access to and use of Psynoptic PLLC’s (“Psynoptic,” “we,” “us,” or “our”) website, including any subdomains (the “Website”), and any services made available through it (the “Platform”).
​
By accessing or using this Website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you should not use this Website.
​
Use of this Website does not establish a physician-patient relationship.
Binding Arbitration
Psynoptic is committed to resolving disputes efficiently. If any dispute arises out of or relates to your use of this Website or Services, and cannot be resolved informally, you and Psynoptic agree to resolve the dispute exclusively through binding arbitration rather than in court, except where prohibited by law.
By using this Website, you waive your right to a trial by judge or jury and agree that any claims will be brought only in your individual capacity, not as part of any class or representative proceeding.
Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) and governed by the U.S. Federal Arbitration Act. Any arbitration will take place in the State of Florida unless otherwise required by applicable law.
If any portion of this arbitration provision is found to be unenforceable, the remaining provisions will remain in full force and effect.
Not For Emergencies
The Platform and Services are not designed for medical or psychiatric emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room.
Information provided on this Website is for general informational purposes only and should not be considered medical advice. Use of this Website does not establish a physician-patient relationship.
Privacy Practices
Your use of the Platform and Services is governed by our Privacy Policy (www.psynoptic.com/privacy-policy), which describes how we collect, use, and protect your information.
Users Must Be 18 Years or Older
You must be at least 18 years old to use this Website. If you are under 18, you may only use the Platform with the involvement and consent of a parent or legal guardian.
If we become aware that personal information has been collected from an individual under 18 without appropriate consent, we will take steps to delete such information in accordance with applicable law.
Services Provided – No Medical Care or Advice on Website
The Website and Platform are not medical providers and do not offer medical advice, diagnosis, or treatment.
Use of this Website, including submitting an assessment or request for services, does not create a physician-patient relationship under any circumstances. A physician-patient relationship is established only after you have been accepted as a patient and have completed an initial appointment with a licensed healthcare provider.
Any information provided on this Website is for general informational purposes only and should not be relied upon as medical advice. Medical care is provided exclusively by licensed healthcare providers during scheduled appointments or direct clinical communications.
Psynoptic is not obligated to accept any individual as a patient or to provide medical services.
​
Submission of a form, assessment, or inquiry through the Website does not guarantee a response, evaluation, or acceptance as a patient. Psynoptic is not obligated to review, respond to, or act upon any submission and may do so at its sole discretion.
The Website is not monitored for emergency communications, and submissions should not be used for urgent or time-sensitive matters.
​
We reserve the right to refuse or discontinue access to the Platform or services at any time, for any reason, to the extent permitted by law.
​
We do not guarantee any specific outcomes from the use of the Platform or any services.
Ownership of the Platform and Content
All content on this Website and Platform, including text, graphics, logos, images, and other materials (“Content”), is owned by Psynoptic or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, display, or otherwise use any Content without our prior written permission.
You may not use the Platform or its Content for any commercial purpose or for the benefit of any third party without our express written consent.
Any unauthorized use of the Platform or its Content may result in termination of your access and may violate applicable laws.
Not an Insurance Product
Our services are not insurance products, and payments made to us are not insurance premiums. We do not guarantee insurance coverage, reimbursement, or eligibility for any services provided through the Platform.
​
We are not responsible for determining insurance coverage or benefits, and you are responsible for verifying any coverage with your insurance provider.
Availability of Services
Certain services, including insurance-based and self-pay options, may vary by location and may not be available in all jurisdictions. We do not guarantee eligibility, coverage, or availability of any particular service or payment option.
Access Security and User Conduct
You agree not to use the Platform in any manner that could damage, disable, overburden, or impair its operation or interfere with any other party’s use of the Platform. Unauthorized access to the Platform, accounts, or data is strictly prohibited.
You may not use automated tools (such as bots, scrapers, or crawlers) to access, copy, or extract data from the Platform or attempt to bypass any security measures.
If you are provided with login credentials, you are responsible for maintaining their confidentiality and for all activities that occur under your account. You agree not to share your credentials with others.
You agree not to submit or transmit any information that is false, misleading, unlawful, or infringes on the rights of others. You are responsible for ensuring that any information you provide is accurate and lawful.
We reserve the right to suspend or terminate access to the Platform at any time for any violation of these Terms.
Account Registration and Responsibility
If the Platform provides the ability to create an account, you agree to provide accurate, current, and complete information and to update such information as necessary to maintain its accuracy.
You are responsible for maintaining the confidentiality of any login credentials associated with your account and for all activities that occur under your account. You agree not to share your credentials with others.
We reserve the right to suspend or terminate access to any account for any violation of these Terms.
Integrity of Information
While we strive to provide accurate and up-to-date information on the Platform, we do not guarantee the completeness, accuracy, or reliability of any content. We reserve the right to update or correct information at any time without notice.
Incorrect Pricing
We strive to ensure that all pricing information on the Platform is accurate; however, errors may occur. We reserve the right to correct any errors or inaccuracies and to update pricing at any time without notice.
​
External Links
The Platform may contain links to third-party websites. Psynoptic does not control, endorse, or assume responsibility for the content, policies, or practices of any third-party sites.
Accessing third-party websites is at your own risk, and Psynoptic is not liable for any damages or losses resulting from your use of such sites.
​
Inclusion of any link does not imply affiliation or endorsement.
Electronic Communications
By using the Platform or communicating with us electronically (including by email or other digital means), you consent to receive communications from us in electronic form.
You agree that any agreements, notices, disclosures, or other communications provided electronically satisfy any legal requirement that such communications be in writing.
External Services
Certain features of the Platform may integrate with or link to third-party services. Psynoptic does not control or assume responsibility for any third-party services, and your use of such services is at your own risk and subject to their respective terms and policies.
​
Third-Party Names and Trademarks
All third-party names, trademarks, and logos referenced on this Website are the property of their respective owners. Any reference to third-party entities is for informational purposes only and does not imply affiliation, endorsement, or sponsorship by Psynoptic unless explicitly stated.
​
No Third-Party Rights
These Terms of Use are intended solely for the benefit of you and Psynoptic. They do not create any rights or benefits for any third party.
Indemnification
You agree to defend, indemnify, and hold Psynoptic and its affiliates harmless from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Platform, your violation of these Terms of Use or applicable law, or any information you provide.
Disclaimer of Warranties
The Platform and all content and services provided through it are offered on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, whether express or implied.
Psynoptic disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Platform will be uninterrupted, error-free, or that any information provided is accurate, complete, or current.
Your use of the Platform is at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Psynoptic shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or business interruption, arising out of or related to your use of, or inability to use, the Platform.
This limitation applies regardless of the legal theory on which the claim is based, whether in contract, tort, or otherwise, and even if Psynoptic has been advised of the possibility of such damages.
If you are dissatisfied with the Platform, your sole remedy is to discontinue use.
To the extent any liability is not excluded, Psynoptic’s total liability to you for all claims shall not exceed $1,000.
Force Majeure
Psynoptic shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of war, government actions, or other events that make performance impracticable or impossible.
​
Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles, except to the extent preempted by the U.S. Federal Arbitration Act.
Changes to Terms
Psynoptic may update these Terms of Use at any time. Updated versions will be posted on this page, and your continued use of the Platform after any changes constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
These Terms constitute the entire agreement between you and Psynoptic regarding your use of the Platform.
Contact Information
Psynoptic PLLC
Email: support@psynoptic.com
Mailing Address: 602 S. Main St. Gainesville, FL 32601
By using our Platform, you agree to these Terms of Use, our Privacy Policy, and the provision of your information as described.
Thank you for choosing Psynoptic for your mental health care needs.
​