Privacy Policy
IF YOU ARE IN A MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM.
View additional crisis resources: www.psynoptic.com/emergency-resources
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Last revised: April 2026.​
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This Privacy Policy applies to Psynoptic PLLC’s (“Psynoptic,” “we,” “us,” or “our”) website, including any subdomains (the “Website”), and any services made available through it (the “Platform”).
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At Psynoptic, we are committed to protecting your privacy. This Privacy Policy explains what information we collect through our Website, how we use that information, and how it may be shared.
By using our Platform, you agree to the practices described in this Privacy Policy. If you have any questions about how your information is handled, you may contact us at any time.
Applicability of Our Privacy Policy
This Privacy Policy applies to information collected through your use of our Website, including when you browse the Platform, submit information through forms, or communicate with us electronically (such as by email or text message).
Limitations of This Privacy Policy
This Privacy Policy applies only to information collected through our Website. It does not apply to any third-party websites, services, or platforms, including those that may be linked to or accessible from our Website.
Integration with Our Terms of Use
This Privacy Policy forms an integral part of our Terms of Use and applies whenever you engage with our Platform.
Personal Information Explained
We collect information that can be used to identify you, such as your name, email address, phone number, and any information you provide through forms or communications with us.
Categories of Personal Information We Collect
We may collect the following categories of personal information:
• Contact Information: such as your name, email address, and phone number.
• Information You Provide: including any information you submit through forms, inquiries, or communications with us.
• Technical Information: such as IP address, browser type, device information, and general usage data collected through cookies or similar technologies.
Handling of Health Information
Information submitted through our Website, including through forms or communications, may include health-related information that could be considered Protected Health Information (“PHI”) under applicable laws.
Any such information is handled in accordance with applicable healthcare privacy laws and our Notice of Privacy Practices, which is provided separately in connection with our services.
You understand that submitting information through our Website does not establish a provider-patient relationship. We recommend that you do not include sensitive or urgent medical information in initial communications or forms.
We take reasonable measures to protect information submitted through our Website; however, electronic communications may not be completely secure. By submitting information, you acknowledge and accept these risks.
Gathering Your Personal Information
We collect personal information directly from you when you submit forms, contact us, or communicate with us via email, phone, or text message.
We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, device information, and general usage data through cookies or similar technologies.
We may use third-party service providers (such as analytics or advertising platforms) that collect information about your interactions with our Website. These third parties may use cookies or similar technologies in accordance with their own privacy policies.
How We Use Your Personal Information
We use your personal information to:
• Respond to your inquiries and communicate with you
• Process and review requests submitted through our Website
• Provide information about our services
• Improve our Website and user experience
• Comply with legal obligations and protect our business
We may also use limited data for analytics and marketing purposes. You may opt out of marketing communications at any time.
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Health Information Notice
Any Protected Health Information (“PHI”) is handled in accordance with applicable healthcare privacy laws and our Notice of Privacy Practices, which is provided separately in connection with our services.
This Privacy Policy does not replace or modify our Notice of Privacy Practices.
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How We Might Share Your Personal Information
We may share your personal information in the following circumstances:
• Service Providers: With third-party vendors who assist in operating our Website, such as hosting, analytics, or communication services
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or government requests
• Business Transfers: In connection with a merger, sale, or transfer of assets
• Protection of Rights: To protect our rights, property, safety, or the safety of others
• De-identified Information: We may share aggregated or de-identified data that cannot reasonably identify you
We do not sell your personal information.
Control How Your Personal Information is Used and Shared
You may limit certain uses of your personal information by adjusting your browser settings to manage cookies or by opting out of marketing communications.
If you no longer wish to receive promotional emails, you may unsubscribe at any time using the link provided in those emails.
For requests related to your personal information, including access, updates, or deletion, you may contact us directly.
Who May Use Psynoptic
Our services are available only to individuals located in jurisdictions where we are legally permitted to operate. By using our Website or services, you represent that you are accessing them from a location where such use is permitted.
Children’s Privacy
Our services are not directed to individuals under the age of 18. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.
We do not knowingly collect personal information from individuals under 18 without appropriate consent. If we become aware that personal information has been collected from a minor without proper authorization, we will take steps to delete such information.
Parents or guardians who believe that a minor has provided us with personal information without their consent should contact us so that we can take appropriate action.
Data Retention
We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Protected Health Information (PHI) is retained in accordance with applicable healthcare laws and regulations, including HIPAA and relevant state record retention requirements, which may require retention for a minimum period even after services have ended.
When Personal Information is no longer required, we will securely delete, de-identify, or anonymize it in accordance with applicable laws and our data retention practices.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information and Protected Health Information (PHI) from unauthorized access, use, alteration, and disclosure, consistent with applicable laws including HIPAA.
Despite these safeguards, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security of your information, and you provide information at your own risk.
If you are provided with or create login credentials for any portion of our services, you are responsible for maintaining the confidentiality of those credentials and for all activities that occur under your account.
We encourage you to take precautions when sharing information online and to use secure devices and networks. Psynoptic is not responsible for unauthorized access resulting from your failure to safeguard your devices, credentials, or communications.
In the event of a data breach involving your unsecured PHI, we will provide notification as required by applicable law.
International Data Transfers
Our services are intended for individuals located within the United States. If you access our Platform from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States.
By using our Platform and Services, you consent to the transfer of your Personal Information to the United States and other jurisdictions where our service providers operate. These jurisdictions may have data protection laws that differ from those in your location.
We take reasonable steps to ensure that any such transfers are conducted in accordance with applicable laws and that your Personal Information remains protected.
For California Residents
This section supplements the information contained in this Privacy Policy and applies solely to residents of the State of California. It is provided in accordance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
California residents have the following rights, subject to certain limitations under applicable law:
• Right to Know: You may request information about the categories and specific pieces of Personal Information we have collected about you, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete Personal Information we have collected about you, subject to certain legal exceptions, including obligations under healthcare and record retention laws.
• Right to Correct: You may request correction of inaccurate Personal Information that we maintain about you.
• Right to Limit Use of Sensitive Personal Information: To the extent applicable, you may request limitations on the use or disclosure of sensitive personal information. However, in a healthcare context, certain uses may be required for treatment, payment, and healthcare operations.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
We do not sell your Personal Information. We do not share your Personal Information for cross-context behavioral advertising in a manner that would constitute a “sale” or “sharing” under California law.
To exercise your rights, please contact us using the information provided in the “Contact Us” section. We may need to verify your identity before processing your request.
Certain information we collect and maintain may be considered Protected Health Information (PHI) and is regulated by HIPAA. Where HIPAA applies, it may take precedence over certain rights under the CCPA/CPRA.
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Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last Updated” date.
If we make material changes to how we use or disclose your Personal Information, we will provide notice as required by applicable law, which may include posting a prominent notice on our website or contacting you directly when appropriate.
Your continued use of our Platform or Services after any updates constitutes your acknowledgment of the revised Privacy Policy.
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Contact Information
Should you have any questions, concerns, complaints, or suggestions related to our Privacy Policy or if you need to get in touch with us for any reason, you're welcome to contact us using the details provided below or via the Contact Us page on our platform.
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Contact Us:
Psynoptic PLLC
Email: support@psynoptic.com
Mailing Address: 602 S. Main St. Gainesville, FL 32601
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By using our Platform, you agree to these Terms of Use, our Privacy Policy, and the provision of your information as described.
Thank you for choosing Psynoptic for your mental health care needs.​​